There was a problem with our order when it arrived but the customer services team were helpful, polite and sorted it really quickly. Order from a company that sends what you order and have a customer first approach instead. I would just like to echo on the previous reviews and I was hesitant due to previous poor reviews, but you have to take even view on these things. Thanks guys and we would buy from you again. With deep seating, slings, and metal seating options in a variety of styles, Woodard Furniture offers the designs you want, with the quality you expect. We cannot wait to use it tomorrow as the weather is set to be warm and dry :-). Ordered rattan furniture on Sunday morning. The table had a slat missing later found at the bottom of the box snapped in two and another slat had not been secured and fell off. NEVER USE THEM!Awful service - I ordered a garden furniture set a few weeks ago - as the delivery date is not mentioned on the website or the confirmation e-mail - which in itself is not acceptable. We bought a lounge set for our garden off direct outdoor living and couldn’t be more happier with it. Overall a very good experience from a company that clearly care about customer satisfaction. Very pleased , only disappointment was one of the chairs had been slightly damaged but I emailed pictures over of damage and I was offered several solutions, one of which I was happy to accept. There was a problem with our order when it arrived but the customer services team were helpful, polite and sorted it really quickly. Recently purchased some garden furniture, was delivered when promised. Even though I had an issue with a damaged item the company couldn’t do enough to sort the problem and the delivery driver was fantastic helping me lift the item into place with patience and skill. Free Shipping on orders over $49. Our wide range of furniture includes everything from classic benches, modern bistro sets and … Would recommend this company and will definitely buy from them again! The seats of both chairs were broken with the slats hanging off. I would just like to echo on the previous reviews and I was hesitant due to previous poor reviews, but you have to take even view on these things. I forgot to say how pleased we are with our Corsica corner sofa, it’s quite difficult to buy everything on internet without trying it out. 4.8K likes. unfortunately the reviews was correct. Highly recommended. When we called, they said they "grey version" sold out this morning, despite us ordering ours two weeks ago!! When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. The quality of the customer service is very low - first they said they don't have any details on my order as they only look after the transport / delivery part but then they could manage my refund request (actually you have to explain why you need a refund for something which has never been delivered).All the reviews are so bad about this company, I should not have given a chance to them. That said we brought the deco concrete set, it’s massive for sure and really sets our patio area off and a great please to sit and enjoy lots of company. Much better than expected. We emailed the company about it and came to an agreement very quickly. From the initial purchase, delivery and set up it was faultless they keep you notified every step of the way, even though we are going these terrible times I found they always put their customers first unlike some other companies out there. 2 days later I received a email telling me that i had been refunded and the set was no longer available.Not happy I did read the reviews about this company that was not great but decided to give them a chance. Outdoor Living Direct … The quality of the customer service is very low - first they said they don't have any details on my order as they only look after the transport / delivery part but then they could manage my refund request (actually you have to explain why you need a refund for something which has never been delivered).All the reviews are so bad about this company, I should not have given a chance to them. We bought a rattan arrangement which unfortunately got damaged in transit. arrived on the day stated in excellent condition very well packaged,on the delivery date I had unexpectedly had to work in the morning I had contacted the company over the weekend by email I had a phone call in the morning of delivery from a delightful lady and 2 emails advising me of times trying to fit in with me nothing was to much trouble would have no hesitation buying from them again. Funny how we ordered during the 20% off offer. Outdoor Living Direct, Cheltenham. This was all sorted in a very short time with no hiccups. Highly recommended. It comes with an automatic … Communication from the Company has been very good. Easy to order. Stop by our … Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good quality would … They sent the wrong colour garden lounge set. © 2021 Trustpilot A/S. Additionally, your … From direct outdoor living. The set was very slightly damaged in transit but nothing worth sending back for. ROSEVILLE, CALIFORNIA -- I ordered replacement cushions from Sofa set itself is absolutely gorgeous. Please note: We have no customer-facing shopfront at this address - if you have any queries about orders, our free sampling … Very impressed at the speed of delivery especially during lockdown. Ordered rattan furniture on Sunday morning. We offer the latest fashions from the best brands. Genuine savings on our massive exclusive range of quality outdoor furniture at factory direct prices. Highly recommended. It was very well packed and arrived on a pallet which my husband asked the delivery driver if he would take the pallet back, which he did so a huge thanks to the delivery team.The set is very well made, quality teak, the chairs were assembled and are very sturdy, the table just needed 8 bolts (key supplied) attached which were straight forward to do. Ordered sofa set, delivered within 3 days giving the current situation I would say that’s pretty good going. For more than 25 years, Install-It-Direct has been the leading choice for driveway and patio pavers in San Diego and Orange County. This was all sorted in a very short time with no hiccups. We will be buying off this company again. Outdoor Living Direct Quality outdoor furniture at exceptional prices, direct to public. Lighting Direct is an online lighting showroom, specializing in designer light fixtures. Fantastic communication and delivery. I can only stress the level of customer service exceeded my expectations, we were offered a swap or a replacement, without hesitation, we took the swap on a day of my choice which went swimmingly, the delivery guy even helped me swap out the boxes. Would use again. From direct outdoor living. Rugs add sophistication and comfort to any living space. Kept up to date with delivery to suit meCustomers service department very knowledgable & helpful following a small problem which was sorted immediatelyDelivery very smooth & again contacted by driver prior arrivalFurniture was all assembled except legs to table & exceptionally well wrappedAll furniture is of very good quality & workmanship with 7 year warrantyYes it came on a pallet, but how else would it be delivered. Fantastic communication and delivery. They clearly sold "our" set for more money so we lost out. Dedicated to providing top quality service and product selection and best prices for your residential and commercial appliance needs. Thanks guys and we would buy from you again. Even though I had an issue with a damaged item the company couldn’t do enough to sort the problem and the delivery driver was fantastic helping me lift the item into place with patience and skill. The people, the vibe, … We will be buying off this company again. Very pleased , only disappointment was one of the chairs had been slightly damaged but I emailed pictures over of damage and I was offered several solutions, one of which I was happy to accept. (was showing in stock on the web Site ) after being convinced that the grey version was just as nice and could be delivered by Tuesday the following week I decided to ordered the grey set and payed £999.99 in full. Outdoor Living Direct is a family owned, Australian company. On the first delivery we received the correct legs but with a fault where the centre beam was the wrong length and the table had a crack on it. Great service, delivered on time. It’s lovely quality, looks great and is super comfy. Overall a very good experience from a company that clearly care about customer satisfaction. The cushions we received were cream but the set we ordered had shown grey cushions on the website, but we decided to keep it anyway. Would use again. Outdoor Living Direct 337 Warrigal Road Cheltenham VIC 3192 (03) 9583 3060 The company prides itself on the fusion of durability and beauty in its aluminum furniture offerings. The sofas are very comfortable and look very stylish too. 30 day return only if item is returned in perfect condition, item delivered only to kerbside and you are left with a bloody great pallet to dispose of and although it does not say on webpage our item was a flat pack. Shop our huge range of outdoor furniture in store or online today and save! We placed the order online on Saturday 2nd May for the Oxford Bistro two seater patio set and were given an email confirming a delivery date of 5th May, and even in the lockdown it arrived today, Tuesday 5th May! The brand's aluminum furniture is distinguished by the purest aluminum used in the manufacturing process, resulting in an extremely strong, durable product that still can be formed into flowing shapes and forms. I got in touch with the company to find out when they plan to deliver, we agreed on a delivery date which was confirmed in writing. Bought the FRANCO dining set. Bought the FRANCO dining set. Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good quality would recommend very happy would buy off them again. We were a little hesitant after reading the bad reviews but I cannot speak highly enough about the customer service that we received from Direct Outdoor Living. It’s also very heavy the top is 94kg so make sure you have some help. We placed the order online on Saturday 2nd May for the Oxford Bistro two seater patio set and were given an email confirming a delivery date of 5th May, and even in the lockdown it arrived today, Tuesday 5th May! Well done Jane! CompactAppliance.com carries a wide variety of winecoolers, … I have worked at Australian Outdoor Living for a number of years now and was pretty surprised to stumble across some of the reviews on this listing. Outstanding quality at cracking price. This is absolutely not acceptable. She has also explained what they are doing to ensure this doesn’t happen to anyone else. Sofa set itself is absolutely gorgeous. © 2021 Trustpilot A/S. Living Direct | Brands to Fit Your Lifestyle. You’ve come to the right place. Don't bother ordering. Outstanding quality at cracking price. Poor service, I ordered a Rattan sofa set (the Lisbon) after liaising with a member of staff over the phone l was told that the charcoal version was out of stock. As the set did not arrive and I haven't received any e-mail, call, text I got in touch with them again only to find out that however they happily took my money away (GBP 600) the set is not in stock and they cannot deliver. I would definitely recommend this company in the way they handle complaints. Was a little nervous of ordering after reading reviews. Ordered the Bordeaux set which arrived within 2 days! Had I not called them would they ever have planned to let me know that they cannot deliver the set, or were they simply going to keep my money? All rights reserved. Great service, delivered on time. The seats of both chairs were broken with the slats hanging off. 30 day return only if item is returned in perfect condition, item delivered only to kerbside and you are left with a bloody great pallet to dispose of and although it does not say on webpage our item was a flat pack. We emailed the company about it and came to an agreement very quickly. That said we brought the deco concrete set, it’s massive for sure and really sets our patio area off and a great please to sit and enjoy lots of company. Best Outdoor: Outland Living Propane Gas Fire Table Easy assembly and an effective wind guard make this propane fire table a favorite of Amazon customers. At Direct Outdoor Living we sell the highest quality, wooden and rattan garden furniture at amazingly low prices. Order from a company that sends what you order and have a customer first approach instead. Would recommend this company and will definitely buy from them again! Don't bother ordering. Very pleased with my lovely garden furniture very well made and looks stunning everybody commented on it. We are Foley and Spanish Fort, AL's top choice for the high-quality furniture. Need new patio furniture for your next barbeque? I would definitely recommend this company in the way they handle complaints. 2 days later I received a email telling me that i had been refunded and the set was no longer available.Not happy I did read the reviews about this company that was not great but decided to give them a chance. Ordered the Bordeaux set which arrived within 2 days! I was slightly apprehensive after reading a few negative reviews but because there were plenty of positive reviews also, we ordered! unfortunately the reviews was correct. Customers can order stunning outdoor … Ordered the Bordeaux came within 3 days but was squashed in transit, she reordered me a new set and for collection of the old one with 2 days and it is beautiful! Well made and the colour is stunning. Funny how we ordered during the 20% off offer. Outer’s … Whatever you’re envisioning for the outdoor living area of your home, TEMO Backyard Living is here to help you make it a reality. From direct outdoor living. Opened the container and found that everything was covered in bird droppings. I forgot to say how pleased we are with our Corsica corner sofa, it’s quite difficult to buy everything on internet without trying it out. It’s also very heavy the top is 94kg so make sure you have some help. Well done Jane! From the initial purchase, delivery and set up it was faultless they keep you notified every step of the way, even though we are going these terrible times I found they always put their customers first unlike some other companies out there. The table had a slat missing later found at the bottom of the box snapped in two and another slat had not been secured and fell off. Poor service, I ordered a Rattan sofa set (the Lisbon) after liaising with a member of staff over the phone l was told that the charcoal version was out of stock. Kept up to date with delivery to suit meCustomers service department very knowledgable & helpful following a small problem which was sorted immediatelyDelivery very smooth & again contacted by driver prior arrivalFurniture was all assembled except legs to table & exceptionally well wrappedAll furniture is of very good quality & workmanship with 7 year warrantyYes it came on a pallet, but how else would it be delivered. The two are disrupting the market by offering a direct-to-consumer model that cuts out the middlemen and expensive showrooms across the country. I got in touch with the company to find out when they plan to deliver, we agreed on a delivery date which was confirmed in writing. Shop our endless selection of quality area rugs, indoor/outdoor rugs, modern rugs, discount rugs, and more with free shipping. Ordered sofa set, delivered within 3 days giving the current situation I would say that’s pretty good going.