This is 21st century and average transaction lasts fraction of a second. What a horrible company. Whatever you want to invest in by utilizing the calculators it help to decide how much you should be investing over time. They did not reply to my online inquiry about this, then I spent 1.5 hours on hold with them today (3 different calls). by Thomas Linton, by Cynthia, Very hard to deal. Interesting, since I had never gone through this process, or had even heard of its existence until after they had set it up. They have wasted months of my time. ? 12/29/2015. It's always your fault. I always have trouble logging in, and they make it impossible to reset your account. You can reach me at 585 576 4879.SincerelyChris Wiedemer, by Paul, Never got the call back ! The only positive is the cheap prices for Admiral shares for their funds. Vanguard. Cons: The website is busted and there is no browser capable to deal with it. Cons: Making multiple mistakes that waste my time and causes aggravation. I have Called 4 times and been told its all handled and will process in a few days only to call in a few days to be told the same thing again. Vanguard is one of the world's largest investment companies, with more than $4.9 trillion in global assets. Completed as directed the paperwork required ( as sent to me), Signed, scanned and emailed it back as directed. Worst experience I have ever had with any brokerage firm I have dealt with to date! FAQ. individual stocks and bonds as well as mutual funds outside of the Vanguard family. With Schwab, I have always gotten through right away to a human who is knowledgeable and who efficiently and courteously handles my business. According to my own experience, do NOT use their service for trading! I am inclined to write and close our account if it is ever possible to communicate. Vanguard National Trust Company is a federally chartered, limited-purpose trust company operated under the supervision of the Office of the Comptroller of the Currency. Today, I am just completing 1 hour of waiting on the telephone just receiving the same automated message apologizing for the wait time and promising that "an associate will be with you shortly." 12/14/2020. And no this is not covid related. They will not contact you to tell you ANYTHING. Cons: The WORST customer service I've ever had. Their titles are senior client service people and yet I'm receiving no customer service. Find a financial advisor near you on SmartAsset. I am on my fourth attempt in two weeks. I have been trying for 2 weeks to get a transfer of ownership on money from an account. Not comprehensive: They send all their forms to you. Long paper work delays, checks mailed to the WRONG address MULTIPLE times. The same transaction at Ameritrade's brick and mortar office was completed in less than an hour. How stupid can you be? Advice services are provided by Vanguard Advisers, Inc., a registered investment advisor, or by Vanguard National Trust Company, a federally chartered, limited-purpose trust company. Website doesn't deal with what I need. Always can find blame within other departments. A fourth is Vanguards' inability to offer the TRANSFER ON DEATH (TOD) option at the passing of the account holder. And this is not the first time. THEN I RECEIVED AN EMAIL TO "CALL THE NUMBER BELOW" FOR MY CASE, BUT THERE WAS NO NUMBER BELOW!!!!!!!!! From the comments here, I see others have been experiencing problems very similar to mine. About 2 weeks ago, I got locked out of my Small Business Account, and it indicated I needed to contact the Small Business Dept at Vanguard, which I did- and they were not able to help me get back into my account, so they transferred me to another department who were not able to help me, and they transferred me to another department... you know how this goes. They have a system set up with my employer to automatically set up an account for you without your consent. WRONG. Do yourself a favor and do not give them your money. Incredibly inefficient processes. Decent returns on index funds; variety of sector funds, money market accounts, Friendly, always apologetic for shortfalls of customers service and commitments. So I called Vanguard to discuss this problem. In fact, I'm currently on hold with them for over 30 min as I write this... web interface worked well. And I like the fact that they use 2-step authentication - the more security the better. My fault. Calling them multiple times about getting my money back after 2 weeks still they operate my money. They make it difficult and long- all designed to say "We know what's best for your money, not you. This company is absolutely not for someone who needs to contact them a couple of times a year. by john fitzpatrick, ), and then I could overnight them back to Vanguard (the Luckett Court address in El Paso, TX), which I did, and paid $26 to overnight them. I WANT MY MONEY. When I straighten out my relative's account, the money will go to Fidelity along with my wife and my Vanguard IRA accounts. by Victor Nuñez, I don't need sexuality focus in the workplace. A dear friend died in January. While they now tell me the account are separated Correctly, while not being able to see it on the customer platform, I can trade. "Vanguard is a provider of mutual funds as well as online brokerage services. 7/7/2020, So i had a simple question, just basically what is my account #. They used an inadequately prepared form to close an account, and then held onto the money for at this point more than two weeks, using my money presumably for their secondary gains. You call the main line and get nowhere, and the call center people cannot research the “issue” and call you back, as they cannot make outgoing calls, so you call back and get a new person. We value your privacy. by Amy, San Marcos, I still don't have my funds. I'm very satisfied with the excellent quality of service they provide, I get my e-statements every month explaining everything down to the penny, their customer service department are very knowledgeable on every aspect of the service, A+ with me, thank you Vanguard. Always can find blame within other departments. How the government allows them to continue doing this seems concerning. by Very Unhappy customer, Law suits should be considered for inability to trade or see holdings.Impossible to get thru by phone or leave message (told message box full).Is it time to find another place to have your funds? In self-researched mutual funds – including money market which is much higher yield a. 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