(NMLS #967396). We are dedicated to providing the robust technology solutions and attentive customer care businesses need to grow and thrive. Reactivate your reminder calls here. ", "I'm so thankful for the video visits. GTL expands free program to ensure regular communication for all incarcerated individuals. This year has taught me to be grateful for the little things and take nothing for granted. Family is everything, especially now!! ", "I am so thankful for the ability to communicate with my partner who is incarcerated. That means so much to us all!! Only when this information is required to assist you with your inquiry, will one of our representatives ask you for your credit or debit card information. I know I would not be here today. ", "I am thankful for my family and friends who stuck with me through all the really rough years of my past. I am thankful that my family and friends have remained safe, I’m thankful for still having some type of contact with my loved one, whether it's through GTL emails or video visits! Messaging – Photo & Video Attachments – Payments & Support. Inmate Pin Debit: VAC Dept 2430 PO Box 122430 Dallas, TX 75312-2430, Advance Pay Accounts: Advance Pay Service Dept PO Box 911722 Denver, CO 80291-1722. During this time some GTL services will be unavailable. If I could offer some encouragement through the hard times is to remember the great time and find the silver line in everything. ", "I am thankful for my family, for our health and the fact we are here for one another. GlobalTel.com and it's Special Connect Jail Call Service is owned and operated by Interactive Media Technologies, Inc. and not affiliated or associated with Global Tel*Link Corp. (GTL), GTL.net or GTL's trademarked services known as "ConnectNetwork" and "OffenderConnect" How to Support the Vision Zero Network ", "I am thankful that my loved ones (in prison and out!) 1. Colorado Universal Service Fund – Intrastate Telephone Calls. Providing one-on-one technical assistance to the growing number of communities committing to Vision Zero; Serving as a leading voice for Vision Zero at the national level, helping to shape the U.S. Department of Transportation's Road to Zero effort, a national commitment to eliminating traffic deaths by 2050. It has allowed our relationship to stay strong. You can also access, pay for, and use other services like email, for the facilities where those services exist. How to connect your phone to your Windows 10 PC. Click below to update your app to the latest version. Mobile-friendly deposit options are available. Deposits and payments made through automated channels (ConnectNetwork Website, Mobile App, Toll Free Phone, or Kiosk) are transmitted to the facility within one business day. Initial ConnectNetwork complaints should be directed to their team directly. If your facility is not listed below, please use one of the four toll free numbers listed above for payments and customer support. AdvancePay or Prepaid Phone Accounts: 24/7 Automated System & Customer Support: 888-949-3303. When contacting us via email, do not send your credit or debit card information with your request. A prepaid phone account set up by family or friends to receive inmate calls, An inmate phone account you can deposit funds into, Record secure voicemails for your inmate 24/7, Visit with your inmate via video at home or at a facility, Schedule a video visit or facility visit with your inmate, Easily pay for facility-required background check fees, Stay in touch with inmates by sending electronic messages, Share special moments with inmates by sending a photo or video, An inmate’s commissary account used for a variety of items, An inmate account used to pay for tablet-related content and services, Payment options for electronic monitoring, parole, restitution, community supervision and other fees, Help inmates learn with courses, modules, videos and other educational materials, Unlimited listening enjoyment with a music library of rock, pop, rap, country and more, Fun and entertainment for inmates to play popular games and puzzles, Keep inmates informed with access to popular and current real-time news stories, A robust library of ebooks with thousands of titles to educate and entertain, Easy access for listening to streaming local news, talk radio and music, Audio service for inmates to listen to TV channels broadcasted in facilities. Although calling one of the phone numbers listed above is the fastest and best way to have your question or concern resolved, if you prefer to send us an email, complete this form. Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. Are you sure you want to Sign Out? ", "In spite of all of the challenges that we experienced this year, we’re still healthy and safe. If you're having trouble logging in, please contact (800) 646-6283. Trust Fund – Debit Link – Community Corrections – Inmate Devices & Content. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation. 24/7 Automated System & Customer Support:  888-949-3303, (Note: Limited only to those facilities indicated elsewhere on ConnectNetwork.com) 24/7 Automated System: 888-988-4768, Customer Service: 888-949-3303  |  Customer Service Hours of Operation: Mon – Fri – 7 am – 9 pm (EST), Sat 8 am – 5 pm (EST), Closed Sunday and major holidays, 24/7 Automated System & Customer Support:  800-913-6097, Washington DOC 24/7 Automated System: 866-669-9975, Customer Service: 800-786-8521  |  Customer Service Hours of Operation: Mon – Fri – 8 am – 7 pm (CST), 24/7 Automated Payment System: 800-483-8314, 24/7 Automated Payment System: 855-706-2445 (Please reference Site ID 167), 24/7 Automated Payment System: 866-607-6006, 24/7 Automated Payment System: 866-607-6006 (Please reference Site ID 256), 24/7 Automated Payment System: 888-988-4768 (Please reference Site ID 147), 24/7 Automated Payment System: 855-466-2832, 24/7 Automated Payment System: 888-988-4768 (Please reference Site ID 117), 24/7 Automated Payment System: 888-265-1238 (Please reference Site ID 86), 24/7 Automated Payment System: 888-988-4768 (Please reference Site ID 86), Customer Service: 877-650-4249  |  odrccustomerhelp@gtl.net, 24/7 Automated Payment System: 855-706-2445 (Please reference Site ID 148), 24/7 Automated Payment System:  800-483-8314, Customer Service: 877-650-4249  |  Monday – Friday, 7 am – 11 pm (CST), Saturday, 8 am – 7 pm (CST), 24/7 Automated Payment System: 866-669-9975 (Please reference Site ID 150), Customer Service: 800-786-8521  |   Email: customerservice@vaci.com. Get your free Obama Phone here. Step 1 of the Phone Account setup process would be to add your phone number, including area code, to the fields listed on this page. 3. Tap your network name from the list of available SSIDs. Family and friends of inmates can use the ConnectNetwork.com website to manage their various accounts associated with implemented products offered by GTL. Free government cell phones. Terms of Use governing use of ConnectNetwork services state that all services are intended to be used by persons over the age of 18. Monday – Thursday: 7:00 AM – 5:00 PM. Once this is completed, you will need to click on the Next button. To continue, please enter your date of birth to confirm you are over the age of 18. 4. Tap Connect. Colorado Universal Service Fund – Intrastate Telephone Calls. Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. If Wi-Fi is set to OFF, tap the slider button to turn it on. Video Visitation – Visitation Scheduling – Visitation Fee – MESSAGING. To continue, please enter your date of birth to confirm you are over the age of 18. Although we do not anticipate any further disruption, we want to assure you that our team is ready to minimize any potential delays. Please check your email for your ConnectNetwork activation email and click the link to activate. Contact ConnectNetwork customer service. ", "I am thankful for having ConnectNetwork as an option to stay connected with my loved one. Tap Wi-Fi. GTL’s feature-rich Inmate Telephone System (ITS) is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software. Friends and family members are also able to purchase phone minutes for an inmate’s PIN Debit account by creating an Offender Phone account through ConnectNetwork.com. AdvancePay – PIN Debit – Inmate Voicemail – VISITATION. "We usually say how a year has brought us ups and downs but this year has definitely hit us hard with this pandemic! SYSTEM NOTICE: On January 26, 2021 from 2:30 AM to 4:30 AM Central Standard Time, GTL’s ICM Database will be undergoing system maintenance. With Fall Creators Update, you can link an iPhone or Android phone to your PC so you can start browsing on your phone and continue on your computer. It isn't perfect and we all need the touch of a loved one, but it is better than nothing. Sign up today and claim your first 90 days of service with GlobalTel! Contact us anytime. Its delivery method is faster than mail right now. PHONE. NOTICE – Call Recording and Call Quality Disclaimer The quality of telephone calls to wireless devices and cordless phones that receive voice transmission via radio frequencies as opposed to over wires or cables may vary based on, among other things, a person’s movement, tower location and signal strength at any given point in a call. ", "I am so very thankful that this communication service has allowed my relationship with my brother to not only survive, but thrive. are well and COVID 19 free! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ConnectNetwork Customer Service. To begin the setup process, please select the Purchase Phone Time button. A prepaid phone account set up by family or friends to receive inmate calls, An inmate phone account you can deposit funds into, Record secure voicemails for your inmate 24/7, Visit with your inmate via video at home or at a facility, Schedule a video visit or facility visit with your inmate, Easily pay for facility-required background check fees, Stay in touch with inmates by sending electronic messages, Share special moments with inmates by sending a photo or video, An inmate’s commissary account used for a variety of items, An inmate account used to pay for tablet-related content and services, Payment options for electronic monitoring, parole, restitution, community supervision and other fees, Help inmates learn with courses, modules, videos and other educational materials, Unlimited listening enjoyment with a music library of rock, pop, rap, country and more, Fun and entertainment for inmates to play popular games and puzzles, Keep inmates informed with access to popular and current real-time news stories, A robust library of ebooks with thousands of titles to educate and entertain, Easy access for listening to streaming local news, talk radio and music, Audio service for inmates to listen to TV channels broadcasted in facilities. 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