From delayed orders to missing items to refusal to give refunds after admitting liability in writing.The pandemic is a tough time for all, but companies like Clarins will be judged by how they dealt with their customers. I'll never order from them again. Not very effective . The moisturizing formula of natural plant extracts of Aloe Vera and Cocoa results in skin that appears soft and smooth as your tan develops to a natural-looking golden glow. I have tried to phone to get an update but its an automated message. The color is great, it is dark tan not orange. No Orange Colour. CLARINS Radiance-Plus Golden Glow Booster: ... See 57 member reviews and photos. ?, I might get it by the end of January!! Good color, wears off fast I say "light" tan because I am very fair - blonde hair, blue eyes, always burn outdoors. It's not greasy, it just takes a bit to dry and its tacky until it does. Available online today at Boots. I waited over 1.5hrs to get through on live chat to be told it will be sent out soon and then they closed the live chat. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! No response to email sent. I've tried soo many and THiS gel bronzing tanner does not clog my pores as a lot of self tanners have! Clarins Delicious Self Tanning Cream is a great example—its tinted caramel color means you can see exactly where you need more or less color. They had an offer that you get a free gift if you spend over £60 or a better gift if you spend over £120. Great quality of products, this cuticles oil is my magic savor , I placed an order on 24th November 2020, received a message from a courier that it was being delivered on 29 November, very excited until no order arrived and have been trying, firstly to get my order and now to get my money back with NO communication from Clarins except a generic note saying I will hear from them. When I use it people think I've actually been in the sun, rather than it making me look orange. Still haven't received any of it. I have relatively fair skin and the light to medium made no discernible difference to my skin tone - using 3 drops morning and night. It then materialised after I placed the order that the free gift was removed. Add customised radiance and a healthy glow to your daily skin care routine with Clarins new Radiance-Plus Golden Glow Booster. Customer Services line says there’s an emergency & cuts you off. Ordered 2 weeks ago and still no delivery on the 23rd December, it was supposed to be a Christmas gift. Haven't used them for a while but I think adding drops to serums or face oils worked better (for me) than creams. Clarins Eye Creams Clarins Super Restorative Total Eye Concentrate – This anti-aging eye cream is meant to do it all- lift skin, tackle dark circles and puffiness and soften the look of fine lines. Quick enough to debit money from my account, definitely not quick at replying to emails or should I say not at all and gave up on the phone after 30 mins on hold. 5. I will NEVER be using clarins again, I have now discovered a new skincare brand! The customer services will come up with so many excuses and blaming anything but their lack of professionalism and efficiency. Itchy rash Self-tanning booster that mixes with any body moisturizer for a natural-looking, made-to-measure BESLIST.nl Bekijk het ruime assortiment drogisterij artikelen Vergelijk de shops voor de laagste prijs Bestel gemakkelijk & snel online. To apologise, we have requested a full refund on both orders. Terrible customer service ..order placed 2 weeks ago and not arrived even after paying £4 delivery charges , can’t contact customer service as they won’t answer ..had ordered to gift someone for Christmas , so disappointed. Rated 4.32 out of 5 stars. 101 Reviews. Find the best gradual fake tan for your face with our reviews. Clarins Self Tanning Instant Gel is a very good self tanner. Probably too many complaints! I would give no stars if I could, really not happy!! Amazing moistening body and face products, i am using various body and face creams also the cosmetic products and i am happy with it Useful. This will make me search an alternative product in future. All rights reserved. The money was taken from my bank account 2 days after the order was made. Overall, I gave Clarins Delicious Self Tanning Cream, 3.5 out of 5 stars so it was better than your average self tanner. An ultra-simple step for a radiant sun … First and last time, I certainly won’t be buying directly from Clarins again!! Absolutely terrible service 16 days to deliver my order ! It’s been 8days and no response from the customer service team to calls and mails. Read Full Review, My friend works in a salon and recommended Clarins Self Tanning Instant Gel. Read Full Review, " " After emailing customer services, calling repeatedly, messaging Instagram, I heard back a week later with an automated pathetic message that did not help. Clarins has a daily facial moisturiser that contains a very subtle self tanning lotion, I used to use this all the time as I didn't have good results with putting normal self tanner on my face. Update-Received an apology from clarins today, I’m am very satisfied with the email below. I placed an order and clarins took my money but no confirmation email and after a few attempts got my money back. I mix it with CeraVe lotion and it works perfectly. It smells really good and doesn't make my face oily or shiny. Written on: 19/05/2009 by violettalondon (1 review written) This Clarins Self Tanning Instant Gel is my absolute favorite self tanner. On the positive side, it smells nice and produces some of the best color we’ve witnessed to date. © 2021 Trustpilot A/S. http://www.selftanning.comWant to know what I think of this self tanner? Au revoir. Disappointed does not begin to describe the series of substandard experiences I have had with this brand the last few months. " Placed an order on the 13th Dec for Christmas gifts. The brand has high-quality products for any necessity. Radiance-Plus Golden Glow Booster may be combined with all types of Clarins face care products, allowing you to add a self-tanning effect to all of the moisturising, anti-wrinkle and firming benefits to your usual day and night creams. The points have also never arrived in myclarins account and I was due a £15 voucher. " Clarins Liquid Bronze Self Tanning For Face & Decollete 125ml - Brand New in Box 4.6 out of 5 stars 146 More buying choices £23.95 (9 new offers) ** the customer service did come back and resend the e-giftcard due to a typo error in the email id from my side. The Good Housekeeping Institute tests and reviews the best facial tanners, including the Clarins Radiance-plus Golden Glow Booster. But the tan stays on your face for about 2-3 days after you apply it. It was easy to apply and left my skin felling smooth and silky without that awful self tan smell. I have no problem with the Clarins. See what real experts and actual users have to say about this self tanning product! Read More, " I used it on my entire body and got a great light tan. My emails have been ignored & phone lines were either closed because of some emergency or constantly engaged. It smells great. I spent over £100 and would have been entitled to a free gift which they added to my basket when I placed my order. Purchased lots of products from Clarins whilst on sale. 2. please consider. Olivia NZ. You should be disgraced many people are waiting for christmas gifts At the end of this review it asks do I want clarins to be notified of my bad report what's the point thy never reply. Sometimes I use it everyday, it depends how dark I want to look. I then replaced my order and it took 3 weeks to arrive! Now its been nearly 5 weeks. Most Helpful Positive Review Amazing full body tan for whiteys. Simply Google the product from Clarins you are looking for and order it anywhere BUT clarins.com.Ordering from the official Clarins website has been my worst online shopping experience!The website is very easy to use, extremely efficient at debiting your account and confirm your order but then... be ready to wait and wait and wait. Ordered a Christmas present on 12/12/2020. by No tracking email. Simply mix the self tanner with any Clarins face care product to add an extra self-tanning benefit to all of the hydrating, anti-ageing and firming actions of your usual day and night creams. It was very natural and smooth, and gave me a deep medium tan. Tan-Luxe - The Face Tan-Luxe The Face Reviews. It smells really good and doesn't make my face oily or shiny. I order two and keep one in my travel bag. To calculate the top 5's we take the following factors into account: Clarins Self Tanning Instant Gel - Ask a question now, “This Clarins Self Tanning Instant Gel is my absolute...”, “My friend works in a salon and recommended Clarins...”, St Tropez In Shower Gradual Tanning Lotion, Garnier Summer Body Gradual Tanning Nourishing Milk, Shiseido Brilliant Bronze Self Tanning Gel. I love this product. Clarins Radiance-Plus Golden Glow Booster Face Zelfbruiner - 15 ml. We've selected the best fake tans for your face below, all of which have rave reviews and are from ... James Read Sleep Mask Tan Face. Easy to apply. This was supposed to be a Christmas gift, would cancel and request refund if someone would answer the telephone. clarins.com BIG NO NO. They will then simply ignore you and won't bother replying.Expect to wait 20 days for delivery!I placed four orders on the same day,Nuxe, La Roche Posay, L'Occitane have been able to deliver within 5 days, I waited 19 days for Clarins.Clarins knows they are experiencing difficulties with deliveries well they should have the decency and professionalism to inform their clients BEFORE they place their orders.Poor very poor service! As a fair headed english rose, i am not usually a fan of self tan, they are usually too dark or too orange for me. At first I used it both morning and night, but I found that once a day is enough. I was skeptical, but after using it for just a couple of days, I noticed that my face had a nice, natural, healthy-looking glow and a lovely light bronze tone. Awful!!! Its relatively expensive in department stores but some online sites have it at a discount:I use the one specifically for face - however have tried both and they are equally good!… I can only echo everyone else. I really liked the color this cream produced. VERY POOR CUSTOMER SERVICE !! My Clarins tanning regimen is as follows: thoroughly exfoliate in the shower prior 2 application and apply gel in … After the review, check out our list of the 10 best self tanners! Browse Clarins Liquid Bronze Self Tanning for Face and Decollete 125ml. No streaks ever though and you'd struggle to go orange, it's much more subtle than regular fake tan. I tan easily in Summer but my face is just too pale in Winter. https://www.clarins.co.uk/liquid-bronze-self-tanning/C040101002.html When I use it people think I've actually been in the sun, rather than it making me look orange. I have only tried it on my face so far. I ordered on the 11th December and it's now the 19th of december I did get a confirmation for my order on the 12th but the payment has been just showing pending I have also sent emails asking for my tracking number but iv been blanked totally. I do not know whether I will receive this parcel. Product Reviews. I guess its coming from China? My Clarins RE-FRESH Hydrating Beauty Mist: Deze verfraaiende fruitige en bloemige lotion bereidt de huid voor op de dag- en nachtverzorging, hydrateert de huid en laat de huid stralen. Anyway 10 minutes ago got a push message from my bank as the payment hadn't been taken by clarins after waiting for the transaction to go through the back automatically clawd it back. I orderd a gift plus a few free items my wife loves this product. Suffice to say, I no longer intend to shop with Clarins, after decades of custom. Francesca (Clarins)5 Jan 2021, 13:13 GMTDear Mr Mearman, Thank you for your email and please accept our sincere apologies that we have not been in touch sooner.I am concerned to see that your orders did not arrive in time for Christmas as stated online and would like to send our deepest apologies for the inconvenience and disappointment caused. This is how all company’s should deal with complaints. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. Asda fake tan A Gentle Quick-Drying Formula for Streak-Free Bronzed Skin. I have ordered from Clarins for years and the service recently is awful. If Clarins couldn't organise themselves to provide a decent service then they should have stopped taking orders and money. The customer service will only reply to messages sent directly via the official website, don't bother calling directly, you won't get through! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~I ordered an e-gift card so that the person can order well in advance. Last summer, I used this lotion. Share. I would recommend for people to sign up as clients get special prices on products. ... Best hydrating face mists: from e.l.f and Clarins … Overall, if you’ve got patience and a big wallet, this is a great product to try! I have bought from them several times, I recently also got their advent calendar, and have never been disappointed.What I also find very nice and appealing are the travel-sizes they gift you and other convenient offers they have going on throughout the whole year. Read More, " Their loss. Reply. They haven’t take any money but still rubbish, looks like I’ll be running the gauntlet in the city for a replacement present for her, or I’m on beans for the next year. This is a comprehensive review of Clarins Self Tanning Instant Gel. You've already flagged this Katie 2 ... At the end of this review it asks do I want clarins to be notified of my bad report what's the point thy never reply Useful. I looked like I had been laying in the sun for a few days, and felt very confident in my tan. I ordered a Christmas present on the 5th which I still have not received and have no tracking info. See 16 member reviews and photos. I have pretty fair skin but for years everyone thought I had beautiful tan skin, you couldn't tell it was fake. Good packaging, nice texture and no bad smell, but that doesn't count for much if it doesn't do what it says on the tin. Read More, " I use about 3-4 drops in summer, 2 drops in the winter, and it gives a very natural, tan glow to my face. It is not seen on my orders. Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. This is absolutely disgraceful thy cannot even be bothered to reply to my email. I queried this and was told free gifts only applies on full priced items even though it was was added to my bag and on the front page of sale page. Very misleading. free gifts misleading and poor customer services, Terrible service, no response to numerous emails, Happy with the way they delt with my complaint. Customise a Natural-Looking Tan with Clarins Self-Tanners for Face. Plenty other more deserving brands out there. AVOID. I have always ordered form Clarins and have been delighted with product and service. violettalondon (1 review written), This Clarins Self Tanning Instant Gel is my absolute favorite self tanner. Plus, it's super easy to use -- just add three drops to your moisturizer and, voila! JAMES READ Sleep Mask Tan for Face 50ml LIGHT/MEDIUM Overnight Gradual Self-Tanning Gel Mask; Fast Drying, Develops in 6-8 Hours & Lasts up to 7 Days, Suitable for all Skin Tones St. Tropez Fake Tan, Self Tan Purity Face Mist, Face Tan, Vegan Tanning Water, 100 Percent Natural Tanning Active, Tropical Fragrance, 80 ml Mail received by me says delivered but it is not. No Transfer. It became a subtle sunkissed with one application and a deeper bronze with 2 applications. Share. I have no idea why they just want you to use this on your face. " CLARINS Delicious Self Tanning Cream: rated 5 out of 5 on MakeupAlley. I love this product! Absolute rubbish customer services and please do not shop this brand! I did however, find the colour beautiful. A great… Money debited from PayPal. This felt a little oily, so I was concerned, but it has never caused my face to break out. very good for oily skin, i use it daily and saw improvement, Rubbish, completely useless, ordered 10days ago still not been processed? " violettalondon (1 review written), If you are commenting on behalf of the company that has been reviewed, Add customised radiance and a healthy glow to the benefits of your daily skin care products! They promised delivery, then two weeks after I chased, to find they closed their call centre and moved everything to live chat. Clarins Gentle Foaming Cleanser with Shea Butter – Formulated with shea butter and provitamin B, this cleanser is as gentle as a cream on the face. I found that the strength varied depending on what I mixed it with. Perfect Lotion **other text removed**Therefore a refund of £——and a refund of £—— will appear in your account in the next 3-10 working days.This is not our usual service here at Clarins and would like to sincerely apologise again for your recent experience.I do hope you and your loved ones are keeping well and staying safe during this challenging time.Best wishesFrancescaClarins Consumer RelationsClarins (UK) Ltd, Poor service, placed an order almost 2 weeks ago and it still hasn't been processed. Clarins products YES! 7. On the negative side, it takes forever to dry and is very expensive compared to most other self tanners. Read More, by So disgusted with Clarins and still waiting, Amazing moistening body and face products, i am using various body and face creams also the cosmetic products and i am happy with it. Written on: 19/05/2009 In Love with Clarins Express Self Tan! She gave me free trial and I have to say I wasn't disappointed. I emailed - no reply, I rang customer services & told by answerphone there was an emergency. Read More, "
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